Frequently Asked Questions

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Q: IID Energy Service area - What areas do you cover? Do you have a map of your service area?
A:

Q: What's the difference between a publicly-owned utility and a privately-owned utility?
A:
Put in the simplest terms, private ownership of electric utilities is a business, and the purpose of any business is to make a profit for the owners or stockholders. Private or investor-owned utilities (IOUs) are for-profit corporations, whose facilities are owned by shareholders, and whose private Boards operate solely to provide a profit for those shareholders. Shareholders have little or no direct stake in the quality of service provided.  Public ownership of electric utilities is a service, and the purpose of that service is to provide electricity, at the least cost, for the customers of that utility. Public utilities are non-profit organizations whose facilities are owned by, and operated for, their customers. They are governed by locally-elected boards of directors. 

Q: What divisions do your board members cover? Do you have a map showing the divisions that the board members cover?
A:
For information about IID’s Board of Directors, click here.  

Q: How many employees do you have?
A: 
Approximately 1,400.

Q: Where are your offices located? Where are the offices that accept payments located?
A:
For a listing of all of our offices, click here. For a listing of our offices that accept payments, click here.   

Q: Do you offer rebates?
A:
For Residential customers, click here

Q: Do you offer low-income incentives?
A:
For a complete list of our income qualified programs, click here

Q: Who do I contact if my power is out?
A:
Contact the IID energy department at 1-800-303-7756.

Q: May I pay my energy bill online? Do you accept major credit cards for bill payments?
A:
Yes! You can access our online bill payment system here. We accept MasterCard, Discover and VISA.  

Q: How can I save money on my electric bill?
A:
We have many energy-saving tips on our Web site. Just go to our saving energy section for energy and cost saving tips. 

Q: Who owns Imperial Dam - IID or the government?
A:
The government owns the dam. The Imperial Dam, Gila Headworks, All-AmericanCanal Works and the All-American Canal are operated and maintained by the IID with costs shared by the Bureau of Reclamation, Coachella Valley Water District,Yuma County Water Users, and other water users.  

Q: My water has been shut off - who do I call?
A:
IID provides raw Colorado River water to seven city agencies, which treat and distribute it to their residents.  If your water has been shut off, call your City Water Service Department:

SOUTHERN CALIFORNIA WATER DISTRICT (Calipatria & Niland)
1-800-999-4033 or 760-348-2303

IMPERIAL
(760) 355-4371

WESTMORLAND
(760) 344-3411

EL CENTRO
(760) 337-4510

BRAWLEY
(760) 344-1550

CALEXICO
(760) 768-2120

HOLTVILLE
(760) 356-2912   

To request copies of any documents (maps, copies of historical records, board minutes, etc.) please send a written request to IID Records Management:

  • Mail: Imperial Irrigation District
    C/O Records Management
    P.O. Box 937
    Imperial, CA 92251-0937
  • Email: recordsmanagement@iid.com