As we deal with the ever evolving COVID-19 situation, IID, your essential services provider, remains open for business; ensuring the continued delivery of power and water to our customers in the Imperial and Coachella Valleys. We urge customers to follow all recommended health precautions and suggest making payments by phone, mail, mobile app or through Please visit our COVID-19 page for more information.

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CAL-Card Resources

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The following resources are for employees who need assistance with their CAL-Cards.

Access Online Help Desk – (877) 887-9260
- General Website Navigation Inquiry
- Resetting Passwords
- General Account Inquiry

24-Hour Customer Service- (800) 344-5696
- Balance Inquiry
- Statement Inquiry
- Disputed Items
- Declined Purchases
- Card Activation
- Lost, Stolen or Compromised Card