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Serving the community is of utmost importance, however, due to the financial effects caused by COVID-19, we are unable to process unsolicited requests for funding at this time. In addition, the Local Entity grant application process is currently closed.

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    COVID-19 updates

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Service reliability

As the coronavirus pandemic continues to evolve, IID remains committed to the health and safety of its customers and employees. As an essential service provider, we are currently staffed to continue to provide reliable power and water service to our customers. If you should experience a power outage, please contact our call center at 1-800-303-7756. For problems with water orders, please contact your local water division office.

The list below includes easy to access information for customers that need to conduct business with IID.

Customer Service Walk-In Centers

IID’s customer service walk-in centers remain open. Operating hours are:

  • Monday-Friday 8 a.m. to noon and 1 p.m. to 5 p.m.

Several authorized pay stations are also available to accept in-person payments.

Customer Service Call Center

Representatives are available from 6:30 a.m.-6:30 p.m., Monday-Friday, toll-fee at 1-800-303-7756.

IID Customer Connect

Customers may also visit the IID Customer Connect web portal (https://myaccount.iid.com/portal/) to update account information, make payment arrangements, connect/disconnect or transfer service and more.

Water Customer Service

For irrigation information or a water emergency, customers can contact their local Water Division Office, 5:30 a.m.-5 p.m., seven days a week. Please note, in response to COVID-19, the water division offices are not accepting walk-ins. Contact your local division office to make an appointment. IID also offers water customers an on-line bill payment option at (https://mywateraccount.iid.com/).

Customer assistanceCOVID-19 Payment Assistance Advertisement with IID Customer Service Number

IID understands the COVID-19 pandemic is creating financial hardship for many of our customers, but reminds you that we are here to help. Customers experiencing hardship should contact our friendly customer service staff to arrange a flexible payment plan and ask about IID’s other payment assistance programs. Don’t hesitate, call us today at 1-800-303-7756. Learn more about IID's other payment assistance programs at www.iid.com/paymentassistance.

While IID’s customer service centers remain open, to help prevent the potential spread of COVID-19 in our communities we strongly encourage customers to use one of our alternative payment methods:

  • Online: https://myaccount.iid.com/portal/
  • Mobile app: Download the IIDConnect app
  • Phone: 1-800-303-7756 or 1-760-335-3640
  • Secure payment box: Drop off at one of the walk-up boxes located at our customer service centers
  • Mail:  Imperial Irrigation District

      P.O. Box 937
      Imperial, CA 92251-0937

Other resources

If you need help paying your bill, the Low-Income Home Energy Assistance Program (LIHEAP) may be able to help you with a one-time payment. LIHEAP provides assistance to eligible low-income households with the goal of managing and meeting their immediate home energy needs.

Please note, LIHEAP is federally funded and not administered by IID.

To apply for the program, contact the local providers below or visit the California Department of Community Services and Development website for more information.

Imperial County Riverside County
Campesinos Unidos, Inc.

This provider offers utility payment assistance and weatherization services to low-income Californians in your area.

1005 C St., Brawley, CA 92227
Phone: (760) 344-4500
Website: http://www.campesinosunidos.org
Monday-Thursday: 8 a.m. to 5 p.m.
Friday: 8 a.m. to 4 p.m.

Community Action Partnership of Riverside County

This provider offers services under the Community Services Block Grant targeting low-income Californians and disadvantaged communities in your area.

2038 Iowa Ave., Suite B102, Riverside, CA 92507Phone: (951) 955-4900
Website: www.capriverside.org
Monday-Friday: 8 a.m. to 5 p.m.

Scam alert

During times of uncertainty, scams targeting utility customers tend to increase. If you are suspicious about any coronavirus-related emails or calls you receive from people claiming to be employed by IID, please hang up and call us at 1-800-303-7756.

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