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As we deal with the ever evolving COVID-19 situation, IID, your essential services provider, remains open for business; ensuring the continued delivery of power and water to our customers in the Imperial and Coachella Valleys. We urge customers to follow all recommended health precautions and suggest making payments by phone, mail, mobile app or through IID.com. Please visit our COVID-19 page for more information.

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    COVID-19 updates

Service reliability

As the coronavirus pandemic continues to evolve, IID remains committed to the health and safety of its customers and employees. As an essential service provider, we are currently staffed to continue to provide reliable power and water service to our customers. If you should experience a power outage, please contact our call center at 1-800-303-7756. For problems with water orders, please contact your local water division office.

The list below includes easy to access information for customers that need to conduct business with IID.

Customer Service Walk-In Centers

IID’s customer service walk-in centers remain open. Operating hours are:

  • Monday-Thursday 7:30 a.m. to 5:30 p.m.
  • Fridays 8 a.m. to 5 p.m. (excluding holidays).

Several authorized pay stations are also available to accept in-person payments.

Customer Service Call Center

Representatives are available from 6:30 a.m.-6:30 p.m., Monday-Friday, toll-fee at 1-800-303-7756.

IID Customer Connect

Customers may also visit the IID Customer Connect web portal (https://myaccount.iid.com/portal/) to update account information, make payment arrangements, connect/disconnect or transfer service and more.

Water Customer Service

For irrigation information or a water emergency, customers can contact their local Water Division Office, 5:30 a.m.-5 p.m., seven days a week. IID also offers water customers an on-line bill payment option at (https://mywateraccount.iid.com/).

Customer assistance

We know COVID-19 is creating financial hardship for some of our customers, and we’re committed to making sure they have electricity during this uncertain time. To help, IID will not disconnect electricity to any customers for non-payment, until further notice. Customers who are behind on payment will still owe IID for services provided, however they will not be disconnected during this state of emergency.

Any customer who is struggling to pay their IID electric bill due to financial hardships stemming from the coronavirus is asked to call IID at 1-800-303-7756 to make payment arrangements.

While IID’s customer service centers remain open, to help prevent the potential spread of COVID-19 in our communities we strongly encourage customers to use one of our alternative payment methods:

  • Online: https://myaccount.iid.com/portal/
  • Mobile app: Download the IIDConnect app
  • Phone: 1-800-303-7756 or 1-760-335-3640
  • Secure payment box: Drop off at one of the walk-up boxes located at our customer service centers
  • Mail:  Imperial Irrigation District

      P.O. Box 937
      Imperial, CA 92251-0937

Scam alert

During times of uncertainty, scams targeting utility customers tend to increase. If you are suspicious about any coronavirus-related emails or calls you receive from people claiming to be employed by IID, please hang up and call us at 1-800-303-7756.

News releases