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As we deal with the ever evolving COVID-19 situation, IID, your essential services provider, remains open for business; ensuring the continued delivery of power and water to our customers in the Imperial and Coachella Valleys. We urge customers to follow all recommended health precautions and suggest making payments by phone, mail, mobile app or through IID.com. Please visit our COVID-19 page for more information.

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Energy or Water Emergency: 1-800-303-7756


Energy Customer Service

Representatives are available 6:30 a.m. - 6:30 p.m. Monday - Friday.

Toll-free: 1-800-303-7756
Local: (760) 335-3640
Fax: (760) 339-9471
customerservice@iid.com

Visit the IID Customer Connect web portal to report outages, update account information, reset password, make payment arrangements, connect/disconnect or transfer service and much more.

To leave a comment for energy management on an unresolved issue that needs to be addressed, please use the comments or unresolved issues form.


Water Customer Service

For irrigation information or a water emergency, contact your local Water Division Office, 5:30 a.m.-5 p.m., seven days a week. For an after hours emergency, call 1-800-303-7756.

IID Operating Headquarters
333 E. Barioni Blvd.
Imperial, CA 92251
(760) 339-9379
 FAX: (760) 339-9262 / (760) 339-9356

Northend Division Office
5364 Hovley Rd.
Westmorland, CA 92281
(760) 482-9900
Fax: (760) 482-9984

Holtville Division Office
567 Pine Ave.
Holtville, CA 92250
(760) 339-9600

Southend Division Office
2151 W. Adams Ave.
El Centro, CA 92243
(760) 482-9800 

For more Water Department contacts, please visit the Zanjero Mobile Contacts page.


Energy and Water Customer Service Centers

Pay your bill by cash, check or money order at any IID customer service center or authorized pay station.  


Mailing Address

Imperial Irrigation District 
P.O. Box 937 
Imperial, CA 92251


Department Directory

For more IID phone numbers, please visit the Department Directory page.


Social Media

Get the most up-to-the-minute information on system outages and service interruptions, follow us on Facebook and like us on Twitter.


Media Contact

Robert Schettler
Public Information Officer
Phone: (760) 427-5264
rdschettler@iid.com