Serving the community is of utmost importance, however, due to the financial effects caused by COVID-19, we are unable to process unsolicited requests for funding at this time. In addition, the Local Entity grant application process is currently closed.

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Pay or Review Your Bill Online

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Welcome to IID Customer Connect!


Featuring a desktop portal and mobile application for your smartphone. Enjoy the convenience of having information at your fingertips. You will be able to pay bills easily, enroll in paperless billing, stay alert with outage updates and much more. This new web portal is compatible with all web browsers and information is also available in Spanish.

Because the system is completely new, users of the previous web portal will need to re-register on the new site.

Click here to pay your bill online and enter IID  Customer Connect.

Dear IID customer: Please be advised that routine systems maintenance may cause the customer web portal to be unavailable Saturdays from 6 p.m. to 1 a.m. the following morning. If you receive an error message during this time, please try again later. We apologize for any inconvenience this may cause. Thank you.

The mobile version of IID Customer Connect is available for download on both Android and iOS devices from the Apple App Store and Google Play.  


Did you know you can go paperless with IID Customer Connect?

  • It’s easy, convenient and secure.
  • Save paper, stamps and the environment.
  • Receive email reminders.
  • Pay bills online, anywhere and anytime.

Click here to download instructions for going paperless on your computer or mobile device.

New to IID Customer Connect? 

Many of the features offered on the web portal do not require a user name or password; however, anyone trying to access specific account information will be required to register using their account number, email address and last four digits of the primary account holder’s social security number. Watch this informative video to learn how to register your IID energy account.