Note: Please download the IID Connect app in IOS or Android to view outages via mobile device. For the best desktop web viewing experience with the IID Customer Connect portal, please use Chrome or Edge.

Prefer to Call? Report an Outage by Phone

You can also report an outage by calling IID Customer Service:

• Phone: (760) 335-3640
• Toll-Free: 1-800-303-7756

Reliability & Planned Outages 

Being an IID customer you have some of the most reliable service in the country and some of the lowest electrical rates in the state. However, during severe weather there is a chance of weather related power outages. If an outage occurs, IID Energy crews will work around-the-clock to restore your service as quickly as possible.

Due to the need to conduct repairs it is sometimes necessary for IID to conduct pre-determined controlled outages. Please note that every effort will be made to provide uninterrupted electrical service to our customers who require a critical care medical device. Contact IID's customer service department if you are interested in this service. Your electric bills must still be paid in a timely manner and a physician's statement will be required.

How to Prepare for a Power Outage

Before an outage occurs:

1. Become familiar with your service panel location and how to operate the main circuit breaker.

2. Prepare a basic emergency kit and store it in an easy to locate place. The kit should contain:

• Flashlight
• Bottled water
• Extra batteries
• Wind-up clock
• Manual can opener
• Battery-operated radio or television

3. Use Surge protectors to help protect your household appliances and sensitive electronic devices from damaging power surges caused by wind and lightning storms.

During an outage:

• If your power goes out, the first thing you should do is check your home’s circuit breakers or fuses.
• If your neighborhood is dark, there may be a power outage.
• Turn off all lights and major appliances, including your computer, air conditioner and television.
• Keep your refrigerator and freezer doors closed.
• When the power is restored, do not turn on your appliances all at once. This will help protect your equipment from voltage fluctuations and circuit overloads when the power returns.

IID personnel are on duty 24 hours a day, and we will work as quickly and safely as possible to restore your power.