Please note: The 2019 program incorporates a scheduled recess beginning June 1, 2019. Due to overwhelming demand, appointments are not being scheduled for the remainder of the spring. The program will resume September 1, 2019 following the peak cooling season. This program structure acts as a budget control mechanism that also allows participating HVAC contractors to focus efforts on repair and replacement of air conditioners when desert temperatures are at their highest.
For customers who were unable to schedule an AC tune-up with a contractor before the scheduled recess, we are looking forward to serving you in the fall.
Your air conditioner is the single largest consumer of electricity in your home. Proper maintenance of your system will help it run more efficiently, use less electricity and reduce the cost of repairs, all saving you money!
With IID's Quality AC Tune-Up Program, residential and commercial customers may receive the following services:
- Duct seal*
- Tune-up, including filter change**, condenser coil cleaning, and if needed, refrigerant charge adjustment***
- Installation of the Western Cooling Control™*
* Residential customers only. Furnace/air handler and supply and return plenums must be located outside of the building’s conditioned space and cannot have been previously sealed with mastic.
** For standard sized one-inch filters.
*** Up to one pound of refrigerant added by program.
Please note: the outdoor ambient air temperature must be 55 degrees or higher for program services to be provided. Your appointment may need to be scheduled to a warmer day.
Program services are limited to AC systems that have R-22 or R-410a refrigerant. Systems with other refrigerant types are not eligible for program services.
How to participate
Simply call 1-844-451-2498 or click here to sign up for the Quality AC Tune-Up Program.
Please note: The program is not available during the peak cooling season (June through August).
Program participation is provided at no cost for all IID residential and commercial account customers, with the exception of units that require more than one pound of refrigerant or have specialty or uncommon size filters. If more than one pound of refrigerant is required or the system has specialty or uncommon size filters, the cost associated with the additional amount of refrigerant or filters shall be covered by the customer receiving the service. Refrigerant cannot be added to systems suspected of having a refrigerant leak.
Does my unit have to be of a certain age to participate?
All units regardless of age can benefit from these measures, but the unit must be operational and have been installed on the home/building for at least one year.
How often can I participate in the program?
Each customer may receive the tune-up once every three years. The duct sealing and Western Cooling Control™ measures are available on a one-time basis per system.
Can I have more than one unit serviced through the program?
Yes, as long at the unit is in working condition and actively provides heating, ventilation and air conditioning services to the IID residence or business listed on the electric account and has been installed on the home/building for at least one year.
If I’m a tenant, does the owner of the property have to complete any forms?
Yes, the owner of the property or their authorized representative will be required to sign the customer authorization form. No measures will be installed without the owner’s permission.
Multi-residential property tenants may not request program services directly, but instead should bring the program to the attention of their property manager. Property managers should contact the program call center at 1-844-451-2498 for additional participation and property eligibility information.
Customers are not obligated to purchase any services not funded by this program. This program is available on a first-come, first-served basis, until allocated funds are depleted. This program may be modified or terminated without notice.