How to Order Water
Orders for water may be placed online 24/7 or by telephone with the Water Coordinator in any District Division Office between 5:30 a.m. and 5 p.m., seven days a week. PLEASE NOTE: IID recommends that you place your orders to be delivered on Sundays, especially during high flow periods from March thru May. Sunday orders reduce carry overs, minimize maintenance costs and helps deliver water more consistently and accurately.
Orders for change of quantity, or cut-off orders may be placed on any day of the week, and on holidays. Such orders may be placed at any division office until 4:30 p.m. of the day previous to the date of required delivery.
Except for finish heads, orders for water to be delivered the following day, received at the appropriate division office before 12 noon on any day will be scheduled so as to start delivery within the following three days.
All orders received later than 12 noon will be considered as having been received the following day. Finish heads can be ordered up to 3 p.m. of the day preceding delivery.
12-hour a.m. orders must be placed prior to 12 noon on the previous day.
12-hour p.m. orders may be placed before 12 noon on the day of delivery for the afternoon run.
Please refer to Regulation No. 8 - Instructions for Ordering Water for a complete description of regular orders and to Regulation No. 48 - 12-Hour Runs for 12-hour orders.
Place & Review Water Orders
Placing and reviewing water orders is a snap with IID’s online web portal.
If you do not have an IID water account and wish to establish one, click here for maps of the IID water service territory. Energy customers visit IID's online energy customer service center.
If you already have an IID water account and are new to this site, please review the instructions to establish your water portal account.
- To access IID's online water web portal click here.
Online Water Orders: Frequently Asked Questions
Log in / Password Help
- How do I sign up for a username and password?
- I already signed up for an online account but I do not remember my password
- Who can apply for an IID web portal online account?
- How do I obtain an active IID water account?
- How do I get additional help with any questions I have or provide comments about my experience with the web portal?
- How long will it take to be authorized to have a web portal account and how will I be notified?
- How should I get started when placing water orders for the first time?
- Are the rules and regulations any different when placing water orders through the web portal than when they are phoned in to the divisions?
- Where can I see that a water order has been placed through the web portal?
- How will I know when my web portal water orders have been received by a water coordinator?
- When and where can I find out on the web portal if an order will run the next day or will be carried over?
- How may I change or cancel an order placed through the web portal and listed in the Received Orders box?
- Can I order same day Finish Heads through the web portal?
How do I sign up for a user name and password?
Follow the link to the log on screen and choose “Apply for an Account” from the menu. Then follow the instructions on the screen. For a tutorial, review the attached PDF document.
No. The rules and regulations, on how to place water orders and when requests for orders to run, are the same whether the water orders are placed through the web portal or phoned in to divisions. The only difference is that the web portal allows water orders to be placed after normal business hours.
Who can apply for an IID web portal online account?
Any IID water user with an IID water account who places water orders that require the order to be scheduled and is delivered through a delivery gate may apply for an IID web portal online account.
If you should encounter any difficulties please contact the water department online support at (760) 339-9171 during business hours; Monday through Friday, 7:30 a.m. – 5:30 p.m. (closed every other Friday).
How long will it take to be authorized to have a web portal account and how will I be notified?
The district will notify you by email, usually with in three business days of having received a request, of whether you have been authorized to open a web portal account. The district may also contact you during the authorization process.
How should I get started when placing water orders for the first time?
It is strongly recommended when initially placing water orders through the web portal that they are regular orders and that you limit to placing just one water order per day until you are comfortable and confident that your orders are being received and processed correctly. It is also recommended to initially place orders for fields that will not be significantly harmed in the event the web portal order does not get processed correctly.
How will I know when my web portal water orders have been received by a water coordinator?
An email will be sent to the email address associated with the web portal account when a water order, placed through the web portal, has been received by a water coordinator.
The order will then be listed in the Received Orders box under the Water Orders link in your web portal account. Following up with water coordinators until they are in the routine of regularly checking for web portal orders would help you to know sooner.
Water orders, whether placed through the web portal, by phone or in person at a division office, will all reside in the Received Orders box under the Water Orders link. However, this does not necessarily mean the order has been approved to run yet.
When and where can I find out on the web portal if an order will run the next day or will be carried over?
Orders approved to run the following day are listed in the Received Orders box under the Water Orders link after 3 p.m. (usually), with nothing entered under the heading Carried Over. If the order is carried over for say, one day, then “1 day” will be entered under the heading Carried Over.
How may I change or cancel an order placed through the web portal and listed in the Received Orders box?
Currently, orders listed in the Received Orders box cannot be changed or cancelled through the web portal. They may be able to be changed by contacting a division coordinator by phone or at a division office.
|Web Portal New User Instructions [PDF]|