How to Order Water

Orders for water may be placed online 24/7 or by telephone with the Water Coordinator in any District Division Office between 5:30 a.m. and 5 p.m., seven days a week. PLEASE NOTE: IID recommends that you place your orders to be delivered on Sundays, especially during high flow periods from March thru May. Sunday orders reduce carry overs, minimize maintenance costs and helps deliver water more consistently and accurately.

Orders for change of quantity, or cut-off orders may be placed on any day of the week, and on holidays. Such orders may be placed at any division office until 4:30 p.m. of the day previous to the date of required delivery.

Except for finish heads, orders for water to be delivered the following day, received at the appropriate division office before 12 noon on any day will be scheduled so as to start delivery within the following three days.

All orders received later than 12 noon will be considered as having been received the following day. Finish heads can be ordered up to 3 p.m. of the day preceding delivery.

12-hour a.m. orders must be placed prior to 12 noon on the previous day.

12-hour p.m. orders may be placed before 12 noon on the day of delivery for the afternoon run.

Please refer to Regulation No. 8 - Instructions for Ordering Water for a complete description of regular orders and to Regulation No. 48 - 12-Hour Runs for 12-hour orders.

Place & Review Water Orders

You can easily place and review water orders through IID’s online water web portal.

If you do not have an IID water account, view IID’s water service area maps to see if your property is within IID’s water service area.

If you already have an IID water account but have not used the online portal, review the instructions to establish your water portal account.

Access IID's online water web portal.

Power customers can visit IID’s Customer Connect for help with their electric accounts.