I already signed up for an account but I do not remember my password.
Visit IID's online web portal and choose “Forgot My Password” button. Then follow the instructions on the screen.
Who can apply for an IID web portal online account?
Any IID water user with an IID water account who places water orders that require the order to be scheduled and is delivered through a delivery gate may apply for an IID web portal online account.
How do I obtain an active IID water account?
To apply for an IID water account, contact the IID Division office closest to fields or delivery site.
How do I get additional help with any questions I have or provide comments about my experience with the web portal?
If you should encounter any difficulties, please contact the Water Department online support at (760) 339-9322 or (760) 339-9318 during business hours; Monday through Friday, 7:30 a.m. – 5:30 p.m.
How long will it take to be authorized to have a web portal account and how will I be notified?
The district will notify you by email, usually with in three business days of having received a request, of whether you have been authorized to open a web portal account. The district may also contact you during the authorization process.
How should I get started when placing water orders for the first time?
It is strongly recommended when initially placing water orders through the web portal that they are regular orders and that you limit to placing just one water order per day until you are comfortable and confident that your orders are being received and processed correctly. It is also recommended to initially place orders for fields that will not be significantly harmed in the event the web portal order does not get processed correctly.
Are the rules and regulations any different when placing water orders through the web portal than when they are phoned in to the divisions?
No. The rules and regulations, on how to place water orders and when requests for orders to run, are the same whether the water orders are placed through the web portal or phoned in to divisions. The only difference is that the web portal allows water orders to be placed after normal business hours.
Where can I see that a water order has been placed through the web portal?
When a water order is placed through the web portal it resides in the Pending Orders box under the Water Orders link.
How will I know when my web portal water orders have been received by a water coordinator?
An email will be sent to the email address associated with the web portal account when a water order, placed through the web portal, has been received by a water coordinator.
The order will then be listed in the Received Orders box under the Water Orders link in your web portal account. Following up with water coordinators until they are in the routine of regularly checking for web portal orders would help you to know sooner.
Water orders, whether placed through the web portal, by phone or in person at a division office, will all reside in the Received Orders box under the Water Orders link. However, this does not necessarily mean the order has been approved to run yet.
When and where can I find out on the web portal if an order will run the next day or will be carried over?
Orders approved to run the following day are listed in the Received Orders box under the Water Orders link after 3 p.m. (usually), with nothing entered under the heading Carried Over. If the order is carried over for say, one day, then “1 day” will be entered under the heading Carried Over.
How may I change or cancel an order placed through the web portal and listed in the Received Orders box?
Currently, orders listed in the Received Orders box cannot be changed or cancelled through the web portal. They may be able to be changed by contacting a division coordinator by phone or at a division office.
Can I order same day Finish Heads through the web portal?
Same-day Finish Head orders cannot be processed through the web portal at this time.
